Frequently Asked Questions
Everything you need to know about shopping with Pocket, your premium electronics destination.
How long does shipping take for my electronics?
We offer standard shipping (3-5 business days) and express shipping (1-2 business days). All orders are processed within 24 hours and include real-time tracking updates sent to your email.
What is your return policy for open-box items?
We offer a 30-day return window for all products. If the item has been opened, it must be returned in its original packaging with all cables, manuals, and accessories included to qualify for a full refund.
Do my gadgets come with a manufacturer warranty?
Yes, all electronics sold on Pocket are 100% authentic and come with a standard 12-month manufacturer warranty. We also offer extended 'Pocket Protection' plans for accidental damage at checkout.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Affirm for eligible purchases.
Are the products on Pocket brand new or refurbished?
Every product listed on our site is brand new and factory-sealed unless explicitly labeled as 'Certified Refurbished' in the product title and description.
How can I track my order status?
Once your order ships, you will receive an email with a tracking number. You can also track your package directly through our website by visiting the 'Order Status' page and entering your order ID.